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FRONTLINE SERVICES
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CLIENT/S
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PROCEDURES
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RESPONSIBLE PERSON
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TIME
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REQUIREMENTS
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1. Provision of Financial/Medical Assistance - Aid to individuals in Crisis Situation (AICS)
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Disadvantaged Families/ individuals
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A. If walk in client
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1. Inquiry/Application
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Officer of the day
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10 min.
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Letter request/ referral
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2. filling out the general intake sheet, interview and assessment.
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Denalyn C. Vergara
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45 min.
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General Intake sheet
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3. Preparation of Social case study report. (finalization is dependent on the compliance to doc. Requirements, e.g clinical abstract etc.)
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Denalyn Vergara/
Henry C. Come
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6 hrs.
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Clinical abstract/ medical certification
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4. Upon approval, preparation of attachments/ supporting documents and forward the same to PBO for processing.
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Maricel C. Caguioa
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15 min.
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OR, DV, acknowledgement receipt
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5. Upon notice by PTO, inform client and claiming slip
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Denalyn Vergara
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3 min.
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Claiming slip Acknowledgement receipt
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6. As necessary, conduct home visits & provide follow up services.
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Henry C. Come/
Denalyn Vergara
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30 min.
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Process recording
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B. If referral
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1. Referring party submits referral.
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Officer of the day
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15 min.
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Logbook
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2. Review documents as to its completeness
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Denalyn Vergara
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5 min.
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SCSR with its sup. Docs
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3. Assessment and preparation of certificate of eligibility
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Hrenry C. Come/
Maricel C. Caguioa
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5 min.
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Certificate of eligibility
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4. Upon approval follow steps 4, 5 and 6.
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30 min
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II. Analysis of data upon receipt
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LGU/SWDP Stakeholders
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1. Review submitted data bank and family classification as to completeness
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Rebecca A. Carpiso
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4 days
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2. Consolidates & validate data
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Rebecca A. Carpiso
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3 days
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3. Prepare comparative analysis
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Rebecca A. Carpiso
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1 day
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4. Submit final report
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Rebecca A. Carpiso
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1 hour
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* facilitate data to requesting agency
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NGO’s, NGA, PGB departments
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1. Fills out request form
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Officer of the day
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10 min.
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Properly filled out request form
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2. Refer request to the head for approval
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Rebecca A. Carpiso/
Jerome G. Castillo
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15 min.
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3. Research data
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Rebecca A. Carpiso
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15 mins.
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4. Release approved data
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Rebecca A. Carpiso
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5 min.
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III. Livelihood assistance Program thru self Employment Assistance- Kaunlaran (SEA-K)
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Marginalized Families/individual
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1. Inquiry/ application
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Officer of the day/
Catherine G. Espinosa
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30 min.
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Project proposal clients profiler
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2. Orientation/ overview of the features and scheme of the program
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Jerome G. Castillo/
Catherine G. Espinosa
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1 hr.
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3. Preparation of project proposal and feasibility study
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Catherine G. Espinosa/
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5 hrs. &
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SEA-K forms 1&2
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Beneficiaries
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40 min.
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For groups (family Enterprise)
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4. Preparation of liquidation papers for fund release
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Catherine G. Espinosa
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4 hrs.
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OR, DV, AR
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5. Upon notice from the PTO, inform client and issue release slip
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Catherine G. Espinosa
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30 min.
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Release slip
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6. Livelihood project monitoring
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Catherine G. Espinosa
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8 hr.
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Progress/monitoring report
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IV. Court Related/ Special Cases
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A. ADOPTATION
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Prospective Adoptive Parents and the child
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1. Inquiry and application
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Henry E. Come
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30 min.
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Application form
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A.1 Regular (non-relative) Adoption
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2. Pre adaptation services (processes and doc. requirements)
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Henry E. Come
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2 hours
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Process recording
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A.1.1 Filling of petition for DSWD certification declaring a child legally available for adaptation
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3. Documentation thru Home visits, Personal and Collateral Interviews
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Henry E. Come
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3 hours
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Process recording
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4. Preparation of Child Study Report.
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Henry E. Come
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3 weeks
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Process recording/ documentary and requirements
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5. Filling of petition for the DSWD cert. to declare a child legally available for adaptation (note: processing by DSWD is 22 days)
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Jerome G. Castillo
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4 hours
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Filled out and duly notarized petition with the supp. docs. E.g deed of Voluntary Commitment(DVC) etc.
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6. Upon issuance of the certification, preparation of the Home Study Report for the issuance of consent by DSWD.
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Maricel C. Caguioa/
Henry C. Come
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3 weeks
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Process recording and documentary requirements
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7. Endorsed/transmits approved home and Child Study Reports to the court.
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Henry C. Come
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Upon notice by court
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Case folder
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8.Attenddance to court hearing
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A.2 Relative Adoptation
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Prospective adoptive parents and the Child
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1. Upon receipt of the Court Order, follow step 2 &3
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Henry C. Come
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Petition w/ its sup. Docs
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2. Preparation of Child and Home Study Reports
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Henry C. Come
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3 weeks
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Doc. Req. based on the checklist, RA 8552
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3. Follow step 7 & 8
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Henry C. Come
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Case folder
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B. Child in conflict with the Law (CICL) services
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CICL
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1. Intake interview and initial assessment
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Henry C. Come
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1 hr.
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General intake sheet, Birth Certificate & Incident report
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B.1 Children below 15 years old and 15 years and above without discernment
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2. Preparation of Social Case Study Report
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Jerome G. Castillo/
Henry C. Come
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8 hours
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SCSR
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3. Formulation of Intervention Program
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Jerome G. Castillo/ Henry C. Come
The client, parents, representative from the LCPC.
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2 hrs.
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Case folder
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4. Implementation, monitoring and evaluation
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Jerome G. Castillo/
Henry C. Come/LCPC/ client and family
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3 mos. Once a week in the duration of the intervention program
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5. Preparation of termination report and disposition
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Jerome G. Castillo/
Henry C. Come /LCPC/ client and family
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4 hours
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Case folder
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B.2 children above 15 years old but below 18 with discernment
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CICL
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1. Intake interview and initial assessment
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Henry C. Come
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1hr.
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General Intake sheet, Birth cert. and incident report
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2. Preparation of Social Case Study Report
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Henry C. Come
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8 hrs.
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SCSR
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3. Transmittal of SCSR with the sup. docs. to the referring party
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Maricel C. Caguioa
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15 min.
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Transmittal of docs.
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4. By subpoena or court order, attend court hearing
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Jerome G. Castillo/ Henry C. Come
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4 hrs.
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Case folder of clients
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5. Preparation of diversion program
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Jerome G. Castillo/ Henry C. Come/LCPC/ client and family
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6 mos
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Case folder
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6. Implementation of the diversion program
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Jerome G. Castillo/ Henry C. Come
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1 hr.
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Case folder
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7. preparation of progress report
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Henry C. Come
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Case folder
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8. Forward case study report to court including finding & recommendations
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Henry C. Come/ Maricel C. Caguioa
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15 min
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Case folder
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9. Attend court hearing
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Henry C. Come
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8 hours
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Case folder
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10. After care services/ follow up services(home visits)/counselling Services)
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Jerome G. Castillo/
Henry C. Come
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4 hours
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Case folder
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C. Provision of services to Probationers/ parolees
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Probationers/ parolees
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1. Home visit with client families/collateral contact in the community
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Jerome G. Castillo
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1 hour
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Case folder
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2. Regular Personal reporting of client
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Jerome G. Castillo
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1 hour
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Case folder
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3. Formulate report for clients compliance with the provisional agreements/probational provision.
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Jerome G. Castillo
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1 hour
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Case folder
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4. Forward report to regional parole and probation administration
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Jerome G. Castillo
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30 min.
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Case folder
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5. If there is violation of agreement, responsible in bringing/reporting client to court
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Jerome G. Castillo
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4 hours
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Case folder
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D. Domestic Violence Cases
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Victims of domestic violence
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1. Intake interview and Assessment
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Henry C. Come
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2 hours
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Intake sheet, incident report
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2. Provision of Psychological Support and Disposition, e.g. Counselling, Family conferencing, protective custody and other after care services
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Jerome G. Castillo/
Henry C. Come
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1 hour
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Case Folder
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3. As appropriate orientation on the provisions of R.A. 9262 including options of the client to the file protection order (BPO, TPO, PPO)
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Jerome G. Castillo/
Henry C. Come
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1 hour
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Case Folder
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4. Follow up/after care services
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Jerome G. Castillo/
Henry C. Come
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2 hours
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Case Folder
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V. Solicitation Permit
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NGO associations/ Groups/individuals
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1. Receives and review request letter
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Officer of the day
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10 min.
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Request letter
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2. Filling out of application form and orientation on the checklist of requirement
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Jerome G. Castillo/
Henry G. Come
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30 min.
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Application forms Fees, picture
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3. Upon compliance, review of documents as to completeness
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Jerome G. Castillo/
Henry G. Come
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30 min.
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All doc. Requirements
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4. Prepares transmittal of the documents to DSWD Regional Office for approval
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Maricel C. Caguioa
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10 min.
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All doc. Requirements
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5. Upon receipt of the approved solicitation permit, transmit to client
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Maricel C. Caguioa
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10 min.
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All doc. Requirements
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VI. Clearance for Minors Travelling Abroad (MTA)
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Parents/Child travelling abroad
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1. Inquiry , orientation and filling of application
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Henry G. Come
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30 min.
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Application form
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2. Upon compliance to doc. requirements prepares assessment report
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Henry G. Come
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4 hrs.
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Filled out application form, supp. Docs and fee
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3. Endorsement to DSWD regional office for processing and approval
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Jerome G. Castillo/ Henry C. Come
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15 min.
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All doc. Requirements
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4.Upon receipt of the approved clearance, transmit the same to the applicant
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Henry C. Come/
Maricel C. Caguioa
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15 min.
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Personal appearance of Client
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VII. Assessment and Accreditation of Day Care Workers and Centers
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Community/ Center Based Day Care Centers & Day Care Workers
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1. Conduct orientation
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Rebecca A. Carpiso
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2 hrs.
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Accreditation tools/
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2. Provision of technical Assistance (actual visit)
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Jerome G. Castillo/
Rebecca A. Carpiso
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6 hrs./ Day Care Center
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forms process recording
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3. Report on findings and endorsement to DSWD F.O for consideration
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Jerome G. Castillo/
Rebecca A. Carpiso
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4 hrs.
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4. Upon receipt of the accreditation , transmit to respective DCCs and DCWs
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Rebecca A. Carpiso
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15 min.
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NGO’s
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1. Inquiry, application and orientation
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Jerome G. Castillo
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4 hrs.
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2. On site assessment and collateral interviews
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Jerome G. Castillo
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2 hrs.
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Application form
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3. Endorsement of documents DSWD F. O 2 for consideration.
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Jerome G. Castillo/
Maricel C. Caguioa
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30 min.
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4. Receives approved documents & endorse to NGO
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Jerome G. Castillo/
Maricel C. Caguioa
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15 min.
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Doc. Requirements
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VIII. Food Assistance Program
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Disadvantages Group, Families & Individuals
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A. Food for Work
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a. Review and assessment of project proposal
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Jerome G. Castillo/
Henry C. Come
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30 min.
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Project proposal
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b. Endorsement to PGO for consideration
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Jerome G. Castillo/
Ermelinda E. Abengana
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15 min.
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Endorsement letter
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c. Preparation of RIS with distribution sheet
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Ermelinda E. Abengana
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30 min.
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d. Upon approval, released of food commodities
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Ermelinda E. Abengana
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15 min.
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e. Retrieval of RIS/distribution sheet for posting
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Ermelinda E. Abengana
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3 days.
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Approved RIS and Dist Sheet
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B. Food subsidy for Indigent Families.
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a. Review of SCSR per client
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Jerome G. Castillo/
Henry C. Come
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30 min.
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b. Preparation of Certificate of Eligibility.
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Henry C. Come/
Maricel C. Cagiuoa
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15 min.
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SCSR
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c. Preparation of RIS and distribution sheets.
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Ermelinda E. Abengana
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15min.
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d. Upon approval, released of food subsidy per approved RIS w/ distribution sheet.
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Ermelinda E. Abengana
Reynaldo C. Ibay
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30 min.
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Certificate of eligibility
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e. Retrieval of RIS w/ distribution sheet for posting.
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Ermelinda E. Abengana
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30 min.
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RIS and Distribution Sheet
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C. Supplemental Feeding
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a. Profiling and assessment of clients.
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Rebecca A. Carpiso
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1 week
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Master list of proposed beneficiaries
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b. Preparation of Project Proposal
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Rebecca A. Carpiso
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2 hrs.
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Project Proposal
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c. Procurement of goods.
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Rebecca A. Carpiso/ Ermelinda E. Abengana
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2 weeks
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OBR, DV, Inspection report
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d. Implementation and monitoring.
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Rebecca A. Carpiso
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6 months
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OPT, implementation and Monitoring Report
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IX. Monitoring and Technical Assistance to MSWDO’s and Community Welfare Structure
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MLGU’s/MSWDO
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1. Filing of request and purpose
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Senior/Technical staff
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30 min
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Request letter
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2. Home visits/visits to community welfare structures/organizations with MSWDO’s.
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Senior/Technical staff
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4hrs per CWS
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Individual record/folder of CWS
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3. Feed backing/Documentation
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Senior/Technical staff
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1 hour
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Process recording
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X. Medicare para sa masa/ Philhealth Program
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Indigents & other needy families
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1. Orientation on the program
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Jerome G. Castillo/ Rosally A. Adami
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2 hours
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Attendance of proposed beneficiaries
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2. Assessment & validation of beneficiaries
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Rosally A. Adami
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3 days
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List of beneficiaries
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3. Preparation & compliance to documentary requirements
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Rosally A. Adami
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2 weeks
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Indi. Family Data Form, Philhealth application form
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4. Consolidation of Beneficiaries
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Rosally A. Adami
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5. Endorsement of documents to Philhealth
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Rosally A. Adami
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30 min.
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Transmittal with the above docs.
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6. Distribution of ID cards
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Rosally A. Adami
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1 hr/brgy
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Personal presence of beneficiaries
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XI. Social Pension Program
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Indigent Senior Citizen/aged/ Sick/Frail
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1. Orientation on the program.
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Jerome G. Castillo/
Rosally Adami
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2 hours
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Attendance of proposed beneficiaries
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2. Assessment and Validation of beneficiaries
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Rosally Adami
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3 days
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List of prop. Beneficiaries
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3. Preparation and compliance to doc. requirements
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Rosally Adami
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2 weeks
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4. Endorsement of documents to DSWD FO 2
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Rosally Adami
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30 min.
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GIS, Appl. Form, OSCA ID, proof of birth
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5. Distribution of stipend to beneficiaries
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Rosally Adami
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2 hr/brgy
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Transmittal with the above docs. Personal presence of beneficiaries OSCA ID
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XII. Educational Assistance Program
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Needy Elementary & High School Student
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1. Orientation on the program
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Jerome G. Castillo/
Rosally A. Adami
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1 hour
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2. Assessment and validation of beneficiaries
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Rosally A. Adami
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2 weeks
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3. Preparation and compliance to doc. requirements
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Rosally A. Adami
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3 days
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4. Distribution of educational materials
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Rosally A. Adami
Ermelinda E Abengana
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1 week
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XIII. Disaster Program
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Families heavily affected by disaster
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1. Collation/consolidation of reports
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Catherine G. Espinosa/ Maricel C. Caguioa
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8 hrs.
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2. Assessment and validation
|
Jerome G. Castillo
Henry C. Come
Rebecca A. Carpiso
Catherine G. Espinosa
Maricel C. Caguioa
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16 hrs
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case study/ assessment report
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3. Formulation of intervention plan
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Jerome G. Castillo
Henry C. Come
Rebecca A. Carpiso
Catherine G. Espinosa
Maricel C. Caguioa
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8 hrs.
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Final consolidated report
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4. Procurement of goods
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5.Disaster relief distribution
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Jerome G. Castillo
Rebecca A. Carpiso
Ermelinda E. Abengana
Maricel C. Caguioa
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8 hrs.
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Intervention plan
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Jerome G. Castillo Ermelinda E. Abengana
Reynaldo C. Ybay
Leila P. Guttierez
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32 hrs.
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Final list of affected families
|
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6. Provide follow-up/ after care services
|
Jerome G. Castillo
Henry C. Come
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2 hrs/ session
|
List of clients
|
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