Provincial Social Welfare and Development Office
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FRONTLINE SERVICES |
CLIENT/S |
PROCEDURES |
RESPONSIBLE PERSON |
TIME |
REQUIREMENTS |
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1. Provision of Financial/Medical Assistance - Aid to individuals in Crisis Situation (AICS)
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Disadvantaged Families/ individuals
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A. If walk in client |
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1. Inquiry/Application |
Officer of the day |
10 min. |
Letter request/ referral |
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2. filling out the general intake sheet, interview and assessment. |
Denalyn C. Vergara |
45 min. |
General Intake sheet |
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3. Preparation of Social case study report. (finalization is dependent on the compliance to doc. Requirements, e.g clinical abstract etc.) |
Denalyn Vergara/ Henry C. Come |
6 hrs. |
Clinical abstract/ medical certification |
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4. Upon approval, preparation of attachments/ supporting documents and forward the same to PBO for processing. |
Maricel C. Caguioa |
15 min. |
OR, DV, acknowledgement receipt |
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5. Upon notice by PTO, inform client and claiming slip |
Denalyn Vergara |
3 min. |
Claiming slip Acknowledgement receipt |
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6. As necessary, conduct home visits & provide follow up services. |
Henry C. Come/ Denalyn Vergara |
30 min. |
Process recording |
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B. If referral |
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1. Referring party submits referral. |
Officer of the day |
15 min. |
Logbook |
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2. Review documents as to its completeness |
Denalyn Vergara |
5 min. |
SCSR with its sup. Docs |
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3. Assessment and preparation of certificate of eligibility |
Hrenry C. Come/ Maricel C. Caguioa |
5 min. |
Certificate of eligibility |
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4. Upon approval follow steps 4, 5 and 6. |
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30 min |
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II. Analysis of data upon receipt
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LGU/SWDP Stakeholders
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1. Review submitted data bank and family classification as to completeness |
Rebecca A. Carpiso |
4 days |
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2. Consolidates & validate data |
Rebecca A. Carpiso |
3 days |
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3. Prepare comparative analysis |
Rebecca A. Carpiso |
1 day |
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4. Submit final report |
Rebecca A. Carpiso |
1 hour |
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* facilitate data to requesting agency
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NGO’s, NGA, PGB departments
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1. Fills out request form |
Officer of the day |
10 min. |
Properly filled out request form |
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2. Refer request to the head for approval |
Rebecca A. Carpiso/ Jerome G. Castillo |
15 min. |
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3. Research data |
Rebecca A. Carpiso |
15 mins. |
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4. Release approved data |
Rebecca A. Carpiso |
5 min. |
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III. Livelihood assistance Program thru self Employment Assistance- Kaunlaran (SEA-K)
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Marginalized Families/individual
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1. Inquiry/ application |
Officer of the day/ Catherine G. Espinosa |
30 min. |
Project proposal clients profiler |
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2. Orientation/ overview of the features and scheme of the program |
Jerome G. Castillo/ Catherine G. Espinosa |
1 hr. |
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3. Preparation of project proposal and feasibility study |
Catherine G. Espinosa/ |
5 hrs. & |
SEA-K forms 1&2 |
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Beneficiaries |
40 min. |
For groups (family Enterprise) |
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4. Preparation of liquidation papers for fund release |
Catherine G. Espinosa |
4 hrs. |
OR, DV, AR |
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5. Upon notice from the PTO, inform client and issue release slip |
Catherine G. Espinosa |
30 min. |
Release slip |
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6. Livelihood project monitoring |
Catherine G. Espinosa |
8 hr. |
Progress/monitoring report |
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IV. Court Related/ Special Cases |
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A. ADOPTATION |
Prospective Adoptive Parents and the child |
1. Inquiry and application |
Henry E. Come |
30 min. |
Application form |
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A.1 Regular (non-relative) Adoption |
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2. Pre adaptation services (processes and doc. requirements) |
Henry E. Come |
2 hours |
Process recording |
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A.1.1 Filling of petition for DSWD certification declaring a child legally available for adaptation
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3. Documentation thru Home visits, Personal and Collateral Interviews |
Henry E. Come |
3 hours |
Process recording |
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4. Preparation of Child Study Report. |
Henry E. Come |
3 weeks |
Process recording/ documentary and requirements |
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5. Filling of petition for the DSWD cert. to declare a child legally available for adaptation (note: processing by DSWD is 22 days) |
Jerome G. Castillo |
4 hours |
Filled out and duly notarized petition with the supp. docs. E.g deed of Voluntary Commitment(DVC) etc. |
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6. Upon issuance of the certification, preparation of the Home Study Report for the issuance of consent by DSWD. |
Maricel C. Caguioa/ Henry C. Come |
3 weeks |
Process recording and documentary requirements |
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7. Endorsed/transmits approved home and Child Study Reports to the court. |
Henry C. Come |
Upon notice by court |
Case folder |
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8.Attenddance to court hearing |
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A.2 Relative Adoptation
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Prospective adoptive parents and the Child
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1. Upon receipt of the Court Order, follow step 2 &3 |
Henry C. Come |
Petition w/ its sup. Docs |
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2. Preparation of Child and Home Study Reports |
Henry C. Come |
3 weeks |
Doc. Req. based on the checklist, RA 8552 |
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3. Follow step 7 & 8 |
Henry C. Come |
Case folder |
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B. Child in conflict with the Law (CICL) services |
CICL |
1. Intake interview and initial assessment |
Henry C. Come |
1 hr. |
General intake sheet, Birth Certificate & Incident report |
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B.1 Children below 15 years old and 15 years and above without discernment
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2. Preparation of Social Case Study Report |
Jerome G. Castillo/ Henry C. Come |
8 hours |
SCSR |
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3. Formulation of Intervention Program |
Jerome G. Castillo/ Henry C. Come The client, parents, representative from the LCPC. |
2 hrs. |
Case folder |
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4. Implementation, monitoring and evaluation |
Jerome G. Castillo/ Henry C. Come/LCPC/ client and family |
3 mos. Once a week in the duration of the intervention program |
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5. Preparation of termination report and disposition |
Jerome G. Castillo/ Henry C. Come /LCPC/ client and family |
4 hours |
Case folder |
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B.2 children above 15 years old but below 18 with discernment
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CICL
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1. Intake interview and initial assessment |
Henry C. Come |
1hr. |
General Intake sheet, Birth cert. and incident report |
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2. Preparation of Social Case Study Report |
Henry C. Come |
8 hrs. |
SCSR |
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3. Transmittal of SCSR with the sup. docs. to the referring party |
Maricel C. Caguioa |
15 min. |
Transmittal of docs. |
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4. By subpoena or court order, attend court hearing |
Jerome G. Castillo/ Henry C. Come |
4 hrs. |
Case folder of clients |
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5. Preparation of diversion program |
Jerome G. Castillo/ Henry C. Come/LCPC/ client and family |
6 mos |
Case folder |
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6. Implementation of the diversion program |
Jerome G. Castillo/ Henry C. Come |
1 hr. |
Case folder |
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7. preparation of progress report |
Henry C. Come |
Case folder |
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8. Forward case study report to court including finding & recommendations |
Henry C. Come/ Maricel C. Caguioa |
15 min |
Case folder |
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9. Attend court hearing |
Henry C. Come |
8 hours |
Case folder |
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10. After care services/ follow up services(home visits)/counselling Services) |
Jerome G. Castillo/ Henry C. Come |
4 hours |
Case folder |
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C. Provision of services to Probationers/ parolees
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Probationers/ parolees
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1. Home visit with client families/collateral contact in the community |
Jerome G. Castillo |
1 hour |
Case folder |
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2. Regular Personal reporting of client |
Jerome G. Castillo |
1 hour |
Case folder |
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3. Formulate report for clients compliance with the provisional agreements/probational provision. |
Jerome G. Castillo |
1 hour |
Case folder |
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4. Forward report to regional parole and probation administration |
Jerome G. Castillo |
30 min. |
Case folder |
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5. If there is violation of agreement, responsible in bringing/reporting client to court |
Jerome G. Castillo |
4 hours |
Case folder |
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D. Domestic Violence Cases
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Victims of domestic violence
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1. Intake interview and Assessment |
Henry C. Come |
2 hours |
Intake sheet, incident report |
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2. Provision of Psychological Support and Disposition, e.g. Counselling, Family conferencing, protective custody and other after care services |
Jerome G. Castillo/ Henry C. Come |
1 hour |
Case Folder |
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3. As appropriate orientation on the provisions of R.A. 9262 including options of the client to the file protection order (BPO, TPO, PPO) |
Jerome G. Castillo/ Henry C. Come |
1 hour |
Case Folder |
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4. Follow up/after care services |
Jerome G. Castillo/ Henry C. Come |
2 hours |
Case Folder |
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NGO associations/ Groups/individuals
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1. Receives and review request letter |
Officer of the day |
10 min. |
Request letter |
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2. Filling out of application form and orientation on the checklist of requirement |
Jerome G. Castillo/ Henry G. Come |
30 min. |
Application forms Fees, picture |
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3. Upon compliance, review of documents as to completeness |
Jerome G. Castillo/ Henry G. Come |
30 min. |
All doc. Requirements |
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4. Prepares transmittal of the documents to DSWD Regional Office for approval |
Maricel C. Caguioa |
10 min. |
All doc. Requirements |
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5. Upon receipt of the approved solicitation permit, transmit to client |
Maricel C. Caguioa |
10 min. |
All doc. Requirements |
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VI. Clearance for Minors Travelling Abroad (MTA)
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Parents/Child travelling abroad
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1. Inquiry , orientation and filling of application |
Henry G. Come |
30 min. |
Application form |
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2. Upon compliance to doc. requirements prepares assessment report |
Henry G. Come |
4 hrs. |
Filled out application form, supp. Docs and fee |
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3. Endorsement to DSWD regional office for processing and approval |
Jerome G. Castillo/ Henry C. Come |
15 min. |
All doc. Requirements |
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4.Upon receipt of the approved clearance, transmit the same to the applicant |
Henry C. Come/ Maricel C. Caguioa |
15 min. |
Personal appearance of Client |
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VII. Assessment and Accreditation of Day Care Workers and Centers
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Community/ Center Based Day Care Centers & Day Care Workers
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1. Conduct orientation |
Rebecca A. Carpiso |
2 hrs. |
Accreditation tools/ |
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2. Provision of technical Assistance (actual visit) |
Jerome G. Castillo/ Rebecca A. Carpiso |
6 hrs./ Day Care Center |
forms process recording |
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3. Report on findings and endorsement to DSWD F.O for consideration |
Jerome G. Castillo/ Rebecca A. Carpiso |
4 hrs. |
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4. Upon receipt of the accreditation , transmit to respective DCCs and DCWs |
Rebecca A. Carpiso |
15 min. |
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NGO’s
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1. Inquiry, application and orientation |
Jerome G. Castillo |
4 hrs. |
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2. On site assessment and collateral interviews |
Jerome G. Castillo |
2 hrs. |
Application form |
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3. Endorsement of documents DSWD F. O 2 for consideration. |
Jerome G. Castillo/ Maricel C. Caguioa |
30 min. |
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4. Receives approved documents & endorse to NGO |
Jerome G. Castillo/ Maricel C. Caguioa |
15 min. |
Doc. Requirements |
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VIII. Food Assistance Program
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Disadvantages Group, Families & Individuals
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A. Food for Work |
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a. Review and assessment of project proposal |
Jerome G. Castillo/ Henry C. Come |
30 min. |
Project proposal |
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b. Endorsement to PGO for consideration |
Jerome G. Castillo/ Ermelinda E. Abengana |
15 min. |
Endorsement letter |
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c. Preparation of RIS with distribution sheet |
Ermelinda E. Abengana |
30 min. |
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d. Upon approval, released of food commodities |
Ermelinda E. Abengana |
15 min. |
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e. Retrieval of RIS/distribution sheet for posting |
Ermelinda E. Abengana |
3 days. |
Approved RIS and Dist Sheet |
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B. Food subsidy for Indigent Families. |
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a. Review of SCSR per client |
Jerome G. Castillo/ Henry C. Come |
30 min. |
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b. Preparation of Certificate of Eligibility. |
Henry C. Come/ Maricel C. Cagiuoa |
15 min. |
SCSR |
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c. Preparation of RIS and distribution sheets. |
Ermelinda E. Abengana |
15min. |
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d. Upon approval, released of food subsidy per approved RIS w/ distribution sheet. |
Ermelinda E. Abengana Reynaldo C. Ibay |
30 min. |
Certificate of eligibility |
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e. Retrieval of RIS w/ distribution sheet for posting. |
Ermelinda E. Abengana |
30 min. |
RIS and Distribution Sheet |
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C. Supplemental Feeding |
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a. Profiling and assessment of clients. |
Rebecca A. Carpiso |
1 week |
Master list of proposed beneficiaries |
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b. Preparation of Project Proposal |
Rebecca A. Carpiso |
2 hrs. |
Project Proposal |
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c. Procurement of goods. |
Rebecca A. Carpiso/ Ermelinda E. Abengana |
2 weeks |
OBR, DV, Inspection report |
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d. Implementation and monitoring. |
Rebecca A. Carpiso |
6 months |
OPT, implementation and Monitoring Report |
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IX. Monitoring and Technical Assistance to MSWDO’s and Community Welfare Structure
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MLGU’s/MSWDO
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1. Filing of request and purpose |
Senior/Technical staff |
30 min |
Request letter |
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2. Home visits/visits to community welfare structures/organizations with MSWDO’s. |
Senior/Technical staff |
4hrs per CWS |
Individual record/folder of CWS |
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3. Feed backing/Documentation |
Senior/Technical staff |
1 hour |
Process recording |
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X. Medicare para sa masa/ Philhealth Program
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Indigents & other needy families
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1. Orientation on the program |
Jerome G. Castillo/ Rosally A. Adami |
2 hours |
Attendance of proposed beneficiaries |
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2. Assessment & validation of beneficiaries |
Rosally A. Adami |
3 days |
List of beneficiaries |
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3. Preparation & compliance to documentary requirements |
Rosally A. Adami |
2 weeks |
Indi. Family Data Form, Philhealth application form |
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4. Consolidation of Beneficiaries |
Rosally A. Adami |
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5. Endorsement of documents to Philhealth |
Rosally A. Adami |
30 min. |
Transmittal with the above docs. |
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6. Distribution of ID cards |
Rosally A. Adami |
1 hr/brgy |
Personal presence of beneficiaries |
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XI. Social Pension Program
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Indigent Senior Citizen/aged/ Sick/Frail
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1. Orientation on the program. |
Jerome G. Castillo/ Rosally Adami |
2 hours |
Attendance of proposed beneficiaries |
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2. Assessment and Validation of beneficiaries |
Rosally Adami |
3 days |
List of prop. Beneficiaries |
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3. Preparation and compliance to doc. requirements |
Rosally Adami |
2 weeks |
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4. Endorsement of documents to DSWD FO 2 |
Rosally Adami |
30 min. |
GIS, Appl. Form, OSCA ID, proof of birth |
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5. Distribution of stipend to beneficiaries |
Rosally Adami |
2 hr/brgy |
Transmittal with the above docs. Personal presence of beneficiaries OSCA ID |
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XII. Educational Assistance Program
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Needy Elementary & High School Student
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1. Orientation on the program |
Jerome G. Castillo/ Rosally A. Adami |
1 hour |
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2. Assessment and validation of beneficiaries |
Rosally A. Adami |
2 weeks |
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3. Preparation and compliance to doc. requirements |
Rosally A. Adami |
3 days |
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4. Distribution of educational materials |
Rosally A. Adami Ermelinda E Abengana |
1 week |
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Families heavily affected by disaster
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1. Collation/consolidation of reports |
Catherine G. Espinosa/ Maricel C. Caguioa |
8 hrs. |
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2. Assessment and validation |
Jerome G. Castillo Henry C. Come Rebecca A. Carpiso Catherine G. Espinosa Maricel C. Caguioa |
16 hrs |
case study/ assessment report |
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3. Formulation of intervention plan |
Jerome G. Castillo Henry C. Come Rebecca A. Carpiso Catherine G. Espinosa Maricel C. Caguioa |
8 hrs. |
Final consolidated report |
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4. Procurement of goods |
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5.Disaster relief distribution
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Jerome G. Castillo Rebecca A. Carpiso Ermelinda E. Abengana Maricel C. Caguioa |
8 hrs. |
Intervention plan |
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Jerome G. Castillo Ermelinda E. Abengana Reynaldo C. Ybay Leila P. Guttierez |
32 hrs. |
Final list of affected families |
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6. Provide follow-up/ after care services |
Jerome G. Castillo Henry C. Come |
2 hrs/ session |
List of clients |
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