Provincial Social Welfare and Development Office

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FRONTLINE SERVICES

CLIENT/S

PROCEDURES

RESPONSIBLE PERSON

TIME

REQUIREMENTS

 

 

1. Provision of   Financial/Medical Assistance - Aid to   individuals in Crisis Situation (AICS)

 

 

 

 

 

 

 

 

 

Disadvantaged Families/ individuals

 

 

 

 

 

 

 

 

 

 

 

A. If walk in client

 

 

1. Inquiry/Application

Officer of the day

10 min.

Letter request/ referral

 

 

2. filling out the general intake sheet, interview and assessment.

Denalyn C. Vergara

45 min.

General Intake sheet

 

 

3. Preparation of Social case study report. (finalization is dependent on the compliance to doc. Requirements, e.g clinical abstract etc.)

Denalyn Vergara/

Henry C. Come

6 hrs.

Clinical abstract/ medical certification

 

 

4. Upon approval, preparation of attachments/ supporting documents and  forward the same to PBO for processing.

Maricel C. Caguioa

15 min.

OR, DV, acknowledgement receipt

 

 

5. Upon notice by PTO, inform client and claiming slip

Denalyn Vergara

3 min.

Claiming slip Acknowledgement receipt

 

 

6. As necessary, conduct home visits & provide follow up services.

Henry C. Come/

Denalyn Vergara

30 min.

Process recording

 

 

B. If referral

 

 

1. Referring party submits referral.

Officer of the day

15 min.

Logbook

 

 

2. Review documents as to its completeness

Denalyn Vergara

5 min.

SCSR with its sup. Docs

 

 

3. Assessment and preparation of certificate of eligibility

Hrenry C. Come/

Maricel C. Caguioa

5 min.

Certificate of eligibility

 

 

4. Upon approval follow steps 4, 5 and 6.

 

30 min

 

 

 

II. Analysis of data upon receipt

 

 

 

LGU/SWDP Stakeholders

 

 

 

1. Review submitted data bank and family classification as to completeness

Rebecca A. Carpiso

4 days

 

 

 

2.  Consolidates & validate data

Rebecca A. Carpiso

3 days

 

 

 

3.  Prepare comparative analysis

Rebecca A. Carpiso

1 day

 

 

 

 4. Submit final report

Rebecca A. Carpiso

1 hour

 

 

 

* facilitate data to requesting agency

 

 

 

NGO’s, NGA, PGB  departments

 

 

 

1. Fills out request form

Officer of the day

10 min.

Properly filled out request form

 

 

2. Refer request to the head for approval

Rebecca A. Carpiso/

Jerome G. Castillo

15 min.

 

 

 

3. Research data

Rebecca A. Carpiso

15 mins.

 

 

 

4. Release approved data

Rebecca A. Carpiso

5 min.

 

 

 

III. Livelihood assistance  Program thru self  Employment Assistance- Kaunlaran (SEA-K)

 

 

 

 

 

Marginalized Families/individual

 

 

 

 

 

 

1. Inquiry/ application

Officer of the day/

Catherine G. Espinosa

30 min.

Project proposal clients profiler

 

 

2. Orientation/ overview of the features and scheme of the program

Jerome G. Castillo/

Catherine G. Espinosa

1 hr.

 

 

 

3. Preparation of project proposal and feasibility study

Catherine G. Espinosa/

5 hrs. &

SEA-K forms 1&2

 

 

 

Beneficiaries

40 min.

For groups (family Enterprise)

 

 

4. Preparation of liquidation papers for fund release

Catherine G. Espinosa

4 hrs.

OR, DV, AR

 

 

5. Upon notice from the PTO, inform client and issue release slip

Catherine G. Espinosa

30 min.

Release slip

 

 

6. Livelihood project monitoring

Catherine G. Espinosa

8 hr.

Progress/monitoring report

 

 

IV. Court Related/ Special Cases

 

 

A. ADOPTATION

Prospective Adoptive Parents and the child

1. Inquiry and application

Henry E. Come

30 min.

Application form

 

 

A.1 Regular (non-relative) Adoption

 

 

2. Pre adaptation services (processes and doc. requirements)

Henry E. Come

2 hours

Process recording

 

 

A.1.1 Filling of petition for DSWD certification declaring a child legally available for adaptation

 

 

 

 

 

 

 

 

 

 

 

 

3. Documentation thru Home visits, Personal and Collateral Interviews

Henry E. Come

3 hours

Process recording

 

 

4. Preparation of Child Study Report.

Henry E. Come

3 weeks

Process recording/ documentary and requirements

 

 

5. Filling of petition for  the DSWD cert. to declare a child legally available for adaptation (note: processing by DSWD is 22 days)

Jerome G. Castillo 

4 hours

 Filled out and duly notarized petition with the supp. docs. E.g deed of Voluntary Commitment(DVC) etc.

 

 

6. Upon issuance of the certification, preparation of the Home Study Report for the issuance of consent by DSWD.

Maricel C. Caguioa/

Henry C. Come

3 weeks

Process recording and  documentary requirements

 

 

7. Endorsed/transmits approved home and Child Study Reports to the court.

Henry C. Come

Upon notice by court

Case folder

 

 

8.Attenddance to court hearing 

 

 

 

 

 

A.2 Relative Adoptation

 

 

Prospective adoptive parents and the Child

 

1. Upon receipt of the Court Order, follow step 2 &3

Henry C. Come

 

Petition w/ its sup. Docs

 

 

2. Preparation of Child and Home Study Reports

Henry C. Come

3 weeks

Doc. Req. based on the checklist, RA 8552

 

 

3. Follow  step 7 & 8

Henry C. Come

 

Case folder

 

 

B. Child in conflict with the Law (CICL) services

CICL

1. Intake interview and initial assessment

Henry C. Come

1 hr.

General intake sheet, Birth Certificate & Incident report

 

 

B.1 Children below 15 years old and 15 years and above without discernment

 

 

 

 

 

 

 

 2. Preparation of Social Case  Study Report

 Jerome G. Castillo/

Henry C. Come

8 hours

 SCSR

 

 

3. Formulation of Intervention Program

Jerome G. Castillo/         Henry C. Come

The client, parents,              representative from the LCPC.

2 hrs.

Case folder

 

 

4. Implementation, monitoring and evaluation

Jerome G. Castillo/      

Henry C. Come/LCPC/ client and family

3 mos. Once a week in the duration of the intervention program

 

 

 

5. Preparation of termination report and disposition

Jerome G. Castillo/

Henry C. Come /LCPC/ client and family

4 hours

Case folder

 

 

B.2 children above 15 years old but below 18 with discernment

 

 

 

 

 

 

 

 

 

CICL

 

 

 

 

 

 

 

 

 

1. Intake interview and initial assessment

Henry C. Come

1hr.

General Intake sheet, Birth cert. and incident report

 

 

2. Preparation of Social Case Study Report

Henry C. Come

8 hrs.

SCSR

 

 

3. Transmittal of SCSR with the sup. docs. to the referring party

Maricel C. Caguioa

15 min.

Transmittal of docs.

 

 

4. By subpoena  or court order, attend court hearing

Jerome G. Castillo/        Henry C. Come

4 hrs.

Case folder of clients

 

 

5. Preparation of diversion program

Jerome G. Castillo/       Henry C. Come/LCPC/ client and family

6 mos

Case folder

 

 

6. Implementation of the diversion program

Jerome G. Castillo/         Henry C. Come

1 hr.

Case folder

 

 

7. preparation of progress report

Henry C. Come

 

Case folder

 

 

8. Forward case study report to court including finding & recommendations

Henry C. Come/ Maricel C. Caguioa

15 min

Case folder

 

 

9. Attend court hearing

Henry C. Come

8 hours

Case folder

 

 

10. After care services/ follow up services(home visits)/counselling Services)

Jerome G. Castillo/

Henry C. Come

4 hours

Case folder

 

 

C. Provision of services to Probationers/ parolees

 

 

 

 

Probationers/ parolees

 

 

 

 

1. Home visit with client families/collateral contact in the community

Jerome G. Castillo

1 hour

Case folder

 

 

2. Regular Personal reporting of client

Jerome G. Castillo

1 hour

Case folder

 

 

3. Formulate report for clients compliance with the provisional agreements/probational  provision.

Jerome G. Castillo

1 hour

Case folder

 

 

4. Forward report to regional parole and probation administration

Jerome G. Castillo

30 min.

Case folder

 

 

5. If there is violation of agreement, responsible in bringing/reporting client to court

Jerome G. Castillo

4 hours

Case folder

 

 

D. Domestic Violence Cases

 

 

 

Victims of domestic violence

 

 

 

1. Intake interview and Assessment

Henry C. Come

2 hours

Intake sheet, incident report

 

 

2. Provision of Psychological Support and Disposition, e.g. Counselling, Family conferencing, protective custody and other after care services

Jerome G. Castillo/

Henry C. Come

1 hour

Case Folder

 

 

3. As appropriate orientation on the provisions of R.A. 9262 including options of the client to the file protection order (BPO, TPO, PPO)

Jerome G. Castillo/

Henry C. Come

1 hour

Case Folder

 

 

4. Follow up/after care services

Jerome G. Castillo/

Henry C. Come

2 hours

Case Folder

 

V. Solicitation Permit

 

 

 

 

NGO associations/ Groups/individuals

 

 

 

 

1. Receives and review request letter

Officer of the day

10 min.

Request letter

 

2. Filling out of application form and orientation on the checklist of requirement

Jerome G. Castillo/

Henry G. Come

30 min.

Application forms Fees, picture

 

3. Upon compliance, review of documents as to completeness

Jerome G. Castillo/

Henry G. Come

30 min.

All doc. Requirements

 

4. Prepares transmittal of the documents to DSWD Regional Office for approval

Maricel C. Caguioa

10 min.

All doc. Requirements

 

5. Upon receipt of the approved solicitation permit, transmit to client

Maricel C. Caguioa

10 min.

All doc. Requirements

 

VI. Clearance for Minors Travelling Abroad (MTA)

 

 

 

Parents/Child travelling abroad

 

 

 

1. Inquiry , orientation and filling of application

Henry G. Come

30 min.

Application form

 

2. Upon compliance to doc. requirements prepares assessment report

Henry G. Come

4 hrs.

Filled out application form, supp. Docs and fee

 

3. Endorsement to DSWD regional office for processing and approval

Jerome G. Castillo/ Henry C. Come

15 min.

 All doc. Requirements

 

4.Upon receipt of the approved clearance, transmit the same to the applicant

Henry C. Come/

Maricel C. Caguioa

15 min.

 Personal appearance of Client

 

VII. Assessment and Accreditation of Day Care Workers and Centers

 

 

 

 

 

 

 

Community/ Center Based Day Care  Centers & Day Care Workers

 

 

1. Conduct orientation

Rebecca A. Carpiso

2 hrs.

Accreditation tools/

 

 2. Provision  of technical Assistance (actual visit)

 Jerome G. Castillo/

Rebecca A. Carpiso

6 hrs./ Day Care Center

forms process recording

 

 

 

 

 

 

3. Report on findings and  endorsement to DSWD  F.O  for consideration

Jerome G. Castillo/

Rebecca A. Carpiso

4 hrs.

 

 

4. Upon receipt of the accreditation , transmit to respective DCCs and DCWs

 Rebecca A. Carpiso

15 min.

 

 

NGO’s

 

 

 

1. Inquiry, application and  orientation

Jerome G. Castillo

4 hrs.

 

 

2. On site assessment  and collateral interviews

Jerome G. Castillo

2 hrs.

Application form

 

3. Endorsement of documents DSWD  F. O  2 for consideration.

Jerome G. Castillo/

Maricel C. Caguioa

30 min.

 

 

4. Receives approved documents & endorse to NGO

Jerome G. Castillo/

Maricel C. Caguioa

15 min.

Doc. Requirements

 

VIII. Food Assistance Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disadvantages Group, Families & Individuals

 

 

 

 

A. Food for Work

 

a. Review and assessment of project proposal

Jerome G. Castillo/

Henry C. Come

30 min.

Project proposal

 

b. Endorsement to PGO for consideration

Jerome G. Castillo/

Ermelinda E. Abengana

15 min.

Endorsement letter

 

c. Preparation of RIS with distribution sheet

Ermelinda E. Abengana

30 min.

 

 

d. Upon approval, released of food commodities

Ermelinda E. Abengana

15 min.

 

 

e. Retrieval of RIS/distribution sheet for posting

Ermelinda E. Abengana

3 days.

Approved RIS and Dist Sheet

 

 

 

 

 

 

 

B. Food subsidy for Indigent Families.

 

a. Review of SCSR per client

Jerome G. Castillo/

Henry C. Come

30 min.

 

 

b. Preparation of Certificate of Eligibility.

Henry C. Come/

Maricel C. Cagiuoa

15 min.

SCSR

 

c. Preparation of RIS and distribution sheets.

Ermelinda E. Abengana

15min.

 

 

d. Upon approval, released of food subsidy per approved RIS w/ distribution sheet.

Ermelinda E. Abengana

Reynaldo C. Ibay

30 min.

Certificate of eligibility

 

e. Retrieval of RIS w/ distribution sheet for posting.

Ermelinda E. Abengana

30 min.

RIS and Distribution Sheet

 

 

 

 

 

 

C. Supplemental Feeding

 

a. Profiling and assessment of clients.

Rebecca A. Carpiso

1 week

Master list of proposed beneficiaries

 

b. Preparation of  Project Proposal

Rebecca A. Carpiso

2 hrs.

Project Proposal

 

c. Procurement of goods.

Rebecca A. Carpiso/ Ermelinda  E. Abengana

2 weeks

OBR, DV, Inspection report

 

d. Implementation and monitoring.

Rebecca A. Carpiso

6 months

OPT, implementation and Monitoring Report

 

IX. Monitoring and Technical Assistance to MSWDO’s and Community Welfare Structure

 

MLGU’s/MSWDO

 

 

1. Filing of request and purpose

Senior/Technical staff

30 min

Request letter

 

2. Home visits/visits to community welfare structures/organizations with MSWDO’s.

Senior/Technical staff

4hrs per CWS

Individual record/folder of CWS

 

3. Feed backing/Documentation

Senior/Technical staff

1 hour

Process recording

 

X. Medicare para sa masa/ Philhealth Program

 

 

 

 

 

Indigents & other needy families

 

 

 

 

 

1. Orientation on the program

Jerome G. Castillo/ Rosally A. Adami

2 hours

Attendance of proposed beneficiaries

 

2. Assessment & validation of beneficiaries

Rosally A. Adami

3 days

List of beneficiaries

 

3. Preparation & compliance to documentary requirements

Rosally A. Adami

2 weeks

Indi. Family Data Form, Philhealth application form

 

4. Consolidation of Beneficiaries

Rosally A. Adami

 

 

 

5. Endorsement of documents to Philhealth

Rosally A. Adami

30 min.

Transmittal with the  above  docs.

 

6. Distribution of ID cards

Rosally A. Adami

1 hr/brgy

Personal presence of beneficiaries

 

XI. Social Pension Program

 

 

 

 

Indigent Senior Citizen/aged/ Sick/Frail

 

 

 

 

1. Orientation on the program.

Jerome G. Castillo/

Rosally Adami

2 hours

Attendance of proposed beneficiaries

 

2. Assessment and Validation of beneficiaries

Rosally Adami

3 days

List of prop. Beneficiaries

 

3. Preparation and compliance to doc. requirements

Rosally Adami

2 weeks

 

 

4. Endorsement of documents to DSWD FO 2

Rosally Adami

30 min.

GIS, Appl. Form, OSCA ID, proof of birth

 

5. Distribution of stipend to beneficiaries

Rosally Adami

2 hr/brgy

Transmittal with the above docs. Personal presence of beneficiaries OSCA ID

 

XII. Educational Assistance Program

 

 

 

Needy Elementary & High School Student

 

 

 

1. Orientation on the program

Jerome G. Castillo/

Rosally A. Adami

1 hour

 

 

2. Assessment and validation of beneficiaries

Rosally A. Adami

2 weeks

 

 

3. Preparation and compliance to doc. requirements

Rosally A. Adami

3 days

 

 

4. Distribution of educational materials

Rosally A. Adami

Ermelinda E Abengana

1 week

 

 

XIII. Disaster Program

 

 

 

 

 

 

Families heavily affected by disaster

 

 

 

 

 

 

1. Collation/consolidation of reports

Catherine G. Espinosa/ Maricel C. Caguioa

8 hrs.

 

 

2. Assessment and validation

Jerome G. Castillo

Henry C. Come

Rebecca A. Carpiso

Catherine G. Espinosa

Maricel C. Caguioa

16 hrs

case study/ assessment report

 

3. Formulation of intervention plan

Jerome G. Castillo

Henry C. Come

Rebecca A. Carpiso

Catherine G. Espinosa

Maricel C. Caguioa

8 hrs.

Final consolidated report

 

4. Procurement of goods

 

 

 

 

5.Disaster relief distribution

 

Jerome G. Castillo

Rebecca A. Carpiso

Ermelinda E. Abengana

Maricel C. Caguioa

 

8 hrs.

Intervention plan

 

Jerome G. Castillo Ermelinda E. Abengana

Reynaldo C. Ybay

Leila P. Guttierez

32 hrs.

Final list of affected families

 

6. Provide follow-up/ after care services

Jerome G. Castillo

Henry C. Come

2 hrs/ session

List of clients

 
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2019-09-22 20:47